TERMS & CONDITIONS
Deposit and cancellation policy
A deposit of 50% is required to confirm your booking with the balance payable on arrival. No refund will be made for late arrival or early departure unless rooms can be re-let.
For non-arrival (no-show) or cancellation within 72 hours, 100% of total accommodation fee is payable. Cancellations between 3 and 7 days of arrival will incur a cancellation charge of 50% of accommodation fee (ie. total deposit) and cancellations between 7 and 14 days a charge of 25% of accommodation fee (ie. 50% of deposit).
By providing credit card details in lieu of deposit, the card holder grants Lavender and Rosemary House the right to debit the card with the above charges.
Check-in and departure times
Guests are requested to check-in between 2:00pm and 6:30pm.
Guests are welcome to check in earlier, but we cannot guarantee rooms will be ready before 2:00pm.
Later check-ins are not a problem, but guests must please advise us so that necessary arrangements can be made.
No check-ins will be accepted after 10:00pm.
Check-out is before 11:00am on day of departure, however, luggage may be left with us after check-out and collected later in the day.
General conditions of stay
Right of admission is reserved.
In consideration of other guests, noise must please be kept to a minimum between 10:00pm and 07:00am, during which time the pool is strictly out of bounds. Running around the pool, pushing into the pool and diving into the shallow end is prohibited. No glass of any description is allowed in the pool or on the raised edge.
Guests attend this establishment at their own risk.
Vehicles are parked in the parking area or in the road at owners risk. The proprietor, it's agent/s and / or its employees ("the proprietor") shall not be liable for, and the guest/s waive/s and abandon/s any claims of whatever nature including but not limited to that for theft, injury, loss or damage of whatever nature, against the Proprietor, whether arising from the Proprietor's default, negligence or otherwise. Guests in addition to the aforesaid, hereby indemnify the Proprietor against any claims which may arise from whatever nature, whether arising from the proprietor's default, negligence or otherwise